A fencing contractor gets messy inquiries from forms, email, voicemail, and DMs. This agent reads each one, scores how urgent it is, sorts it into a category, and drafts a reply in the company's voice. A person reviews and approves every reply before it goes out.
Inquiries from every channel go into one list.
Claude applies the scoring rules below to each inquiry.
It writes a short, warm reply with one clear next step.
A person approves or edits each draft. Pricing, disputes, and legal issues are flagged.
| Score | What it means |
|---|---|
| 5 | Safety or active damage: broken gate, fallen fence, compromised pool barrier, pets or kids at risk. |
| 4 | Ready to buy with a deadline: move-in, inspection, HOA notice, event. |
| 3 | General quote request with no deadline. |
| 2 | Complaint or warranty issue that isn't a safety problem. |
| 1 | General question, or not a customer (vendor pitches, job seekers). |
Replies never quote prices, promise dates, or admit fault. Those always go to a person.